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General Manager Message

Jody

A Winter season will be upon us soon and we understand how difficult it is for you to absorb high bills.  Please consider our “Levelized Billing” program which allows your monthly bill to be averaged with the preceding 11 months.  This shelters you from extreme bills in cold or hot months.  The levelized bill adjusts each month.  You can sign up for the program at any time during the year and even as a new customer.  Call our Customer Service Department or come by for more details.


FiberNet continues to expand and be successful.  We are now one of the few cities in the US that can provide Gigabit speeds.  FiberNet can provide 1 Gigabit connections, or 1000 Megabits, and this is over 667 times faster than traditional T1 lines from the phone company.  Why it that possible?  Because our network is light passing over fiber optic glass, so signals travel at the speed of light.  No other competitor can do this.  We offer the highest quality signals and the most affordable triple play service in town. 


We thank you for supporting our FiberNET business. FiberNET is your community owned, full telecommunications system and we want you to be a proud and satisfied customer. Your loyalty is a valued asset and we treat it seriously. Your opinions are welcome as we continually strive to improve our services.


We again commend our customer’s commitment to Operation Roundup. Your contributions continue to improve the quality of life in the recreation of children, youth and adults through projects that improved lighting at facilities for softball, baseball, tennis, soccer and football. Starting in 2010, your Roundup funds are also being used to assist customers who cannot pay their bills, a way to help families through difficult times. We encourage all customers to participate in the program as a way to give back to your community.

As General Manager, I will provide periodic updates using the links below to inform you of important issues that affect our customers.


Power           Water            Telecom