This system is available 24 hours a day to report any power or water outage you have. The system matches your telephone number with critical account information that allows the dispatcher to better respond to your outage. If you’d like, the system can call you back to confirm that your service has been restored. Your telephone number is critical to our being able to respond to your outage in a timely fashion. Please remember to keep us informed of any telephone number changes by calling 586-4121.
You should still use the business number at 586-4121 to report other problems such as street lights and security light outages or to report a meter leak.
How to report power and water outages and using the automated outage reporting system
- Call 317-8845.
- The system will ask you to enter the phone number where the outage is occurring. Enter all 10 digits, including the area code.
- Enter the telephone number where the outage is occurring. The number provides the dispatcher with critical service information about your account that is not available if you don’t enter your telephone number. If you don’t have a touch-tone phone, you will be asked to leave a voice message.
- Enter the number which best describes your outage. You will have three choices.
- Press 1 if your power is out and you don’t know why
- Press 2 if your power is out and you have information that will help us fix the problem quicker. Please let us know about any information that will help us troubleshoot the problem, for example if you’ve heard a loud noise or see a tree on the power line.
- Press 3 if you have a water outage. You will be asked to leave a message describing the outage. Please let us know about any information that will help us respond to the problem faster.
- You’re finished! That’s all there is to reporting an outage.
- The dispatcher will immediately be alerted of your problem and can dispatch the proper personnel to repair the problem.
Remember! Entering your telephone number will enable you to report your outage quicker. This instantly provides the dispatcher with critical information about your service account such as street address, account number and meter numbers which helps insure we are able to dispatch a crew to the proper location.
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